Career Area:
Information Technology
Apprenticeship
Program Number:
50-154-0
Credit Program
IT - Service Desk Technician Apprentice Careers
Recent Wisconsin job postings for this apprenticeship:
Computer Support Technician
Technical Analyst
Service Desk Technician
Technical Support Specialist
Help Desk Specialist
Description
IT service desk technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.
Wisconsin Technical College IT - Service Desk Technician Apprentice Programs
| IT - Service Desk Technician Apprentice | |
|---|---|
| CVTC | IT - Service Desk at CVTC |
| Northcentral | IT - Service Desk Technician at Northcentral |
| Madison College | IT - Service Desk Technician at Madison College |