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Career Area: Information Technology
Apprenticeship
Program Number: 50-154-0
Credit Program

IT - Service Desk Technician Apprentice Careers

Recent Wisconsin job postings for this apprenticeship:

Computer Support Technician
Technical Analyst
Service Desk Technician
Technical Support Specialist
Help Desk Specialist

Description

IT service desk technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.

Wisconsin Technical College IT - Service Desk Technician Apprentice Programs