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Customer service managers are essential in both online and physical location businesses. The ability to react to customer needs with mutually beneficial solutions is valued by employers. No two days are the same for customer service managers, making for an exciting career.

The first year of the Business Management associate degree, the Customer Service Manager technical diploma will prepare you to implement the activities of production, pricing, distribution and promotion of products. You’ll apply marketing, customer service, project management and finance skills in solving business problems. In addition, communication and computer skills will enhance your ability to launch your career.

Customer Service Manager graduates will be able to:

• Implement the activities of production, pricing, distribution, or promotion of products.
• Assist employees and customers in handling difficult or complex problems.
• Coordinate work schedules, tasks, and production sequences to reach production goals.