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Career Area: Marketing, Sales and Service
Technical Diploma
Program Number: 30-106-8
Offered Completely Online
Approximately Less Than 1 Year to Complete
This is based on full-time enrollment. Actual time to completion may vary based on the availability of courses a college offers and the number of credits the student takes in any given time period.
Credit Program
Most credit programs are eligible for financial aid, while most non-credit certificates provide valuable work-related skills on a short timeline. Check with the college offering the program to determine if it is eligible for financial aid.
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Customer Relationship Professional Programs

Customer relationship professionals interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. They need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns. As front-line problem solvers, they frequently analyze situations, investigate problems, and determine solutions.

Workers who interact with customers by email, live chat, or other non-voice contact channels also have strong writing skills and use correct grammar, spelling, and punctuation.

Customer Relationship Professional Part of a Career Pathway Program Transfers Offered completely online Shared Program
Mid-State Customer Relationship Professional at Mid-State