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The Quality Assurance Technician program provides a learning environment for individuals who promote continuous improvement and customer satisfaction through the application of Quality concepts, principles, and methodologies using the latest scientific approaches. Graduates of the Quality Assurance Technician Program will be able to adopt a philosophy of cooperation and respect for all coworkers; identify elements of good customer relations; use quality theories; describe the strategic and tactical operations of a business; evaluate design quality; integrate corrective action into a process; use computer for data collection, data analysis, and word processing; identify manufacturing processes; write Q.A. policies and procedures; write Q.A. technical reports; conduct audits; validate quality improvements; apply statistical methods; and monitor manufacturing quality.