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Career Area: Information Technology
Technical Diploma
Program Number: 31-154-7
Offered Completely Online
Approximately 1 Year to Complete
This is based on full-time enrollment. Actual time to completion may vary based on the availability of courses a college offers and the number of credits the student takes in any given time period.
Credit Program
Most credit programs are eligible for financial aid, while most non-credit certificates provide valuable work-related skills on a short timeline. Check with the college offering the program to determine if it is eligible for financial aid.
Average Annual Tuition: $4386
This is based on one year of full-time enrollment for in-state students. WTCS tuition is set by the Wisconsin Technical College System Board in March for the following year. It does not include books, materials or program/college-related fees.
help desk

IT - Help Desk Support Specialist Careers

Recent Wisconsin job postings for this degree:

Computer Support Specialist
Customer Call Center Specialist
End User Support Specialist
Help Desk Professional
Microcomputer Application Specialist

Average Median Wage


IT - Help Desk Support Specialist Programs

The Help Desk Support Specialist program prepares students to interact with PC users providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and to ensure that all calls and problems are dealt with quickly and effectively. Installing, configuring, and troubleshooting software and hardware; basic network concepts, supporting new technologies, repairing workstations and performing upgrades are taught in a hands-on class atmosphere. Students gain an understanding of how a help desk functions and the role of customer service with current technology. Students participate in on-the-job help desk internship/work experience with instructor supervision in area companies. Career opportunities exist in all areas of the country. This certificate may be used to help prepare for CompTIA A+ computer troubleshooting certification.

IT - Help Desk Support Specialist Part of a Career Pathway Program Transfers Offered completely online Shared Program
Blackhawk IT - Help Desk Support Specialist at Blackhawk
Fox Valley IT - Help Desk Support Specialist at Fox Valley
Milwaukee Area IT - Help Desk Support Specialist at Milwaukee Area
Moraine Park IT - Help Desk Support Specialist at Moraine Park
Northcentral IT - Help Desk Support Specialist at Northcentral