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Career Area: Marketing, Sales and Service
Pathway Certificate
Program Number: 61-104-1
Credit Program
Most credit programs are eligible for financial aid, while most non-credit certificates provide valuable work-related skills on a short timeline. Check with the college offering the program to determine if it is eligible for financial aid.
customer service

Customer Service Representative Careers

When you have solid customer service skills, your value to prospective employers increases. Our Customer Service Representative Pathway Certificate is a great starting point if you’re planning a career that puts you in front of the public.

Earned in just one term, this certificate tells prospective employers that you know how to work with people, have good computer skills, and understand the sales process.

The pathway represents a laddered approach to career preparation. Graduates can enter the workforce directly, or use the certificate as the first rung of the ladder that can lead to a Sales Representative technical diploma or Sales Management associate's degree.

Recent Wisconsin job postings for this certificate:

Customer Service Rep

Wisconsin Technical College Customer Service Representative Programs

This one-term Customer Service Certificate will help you develop the skills you need in order to be a successful candidate in the fast-paced, ever-changing 21st century workplace. From finance to health care and from technology to customer service and retail, employers are looking to hire candidates with great customer service skills, computer literacy, an understanding of the sales process and a professional outlook. As the foundational level of the Customer Service and Sales Pathway, the customer service certificate is a great starting place to build a career.

A pathway is a laddered approach to career education. This approach allows students to earn business-recognized credentials that lead to jobs and, if the student is interested, to progress through the pathway to career advancement and qualifications for higher paying, higher skilled work. Students who complete the Customer Service Certificate can continue on or return for a Sales Tech Diploma or a Sales Management Associate Degree.

Customer Service Representative Pathway Certificate Program Transfers Offered completely online Shared Certificate
Western Customer Service Representative at Western