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Career Area: Marketing, Sales and Service
Local Certificate
Program Number: 17-105-2
Credit Program
Business meeting between two women

Customer Service Careers

With the Customer Service certificate, your career opportunities will be strengthened with the ability to effectively and professionally communicate and provide both internal and external customer service to a global and diverse business community.

The Customer Service certificate prepares you to serve a diverse customer base in business. Choose from either a service or a marketing/sales focus.

The Customer Service certificate will prepare you to:

  • Professionally communicate non-verbally and in writing
  • Provide ethical service to a diverse customer base
  • Exhibit superior listening skills
  • Operate appropriate technology
  • Select appropriate technology (software and equipment) for tasks

Recent Wisconsin job postings for this certificate:

  • Administrative Assistant
  • Customer Service Specialist
  • Office Support Specialist

Wisconsin Technical College Customer Service Programs

The Customer Service certificate will prepare learners to serve a diverse customer base in business. Learners may choose one of two areas of emphasis - service or marketing/sales. Learners will be prepared to communicate with internal and external customers using phone, fax, e-mail, Internet, and e-business. Professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting are additional areas of study.

Customer Service Pathway Certificate
Northwood Tech Customer Service at Northwood Tech