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Career Area: Information Technology
Technical Diploma
Program Number: 30-154-1
Approximately Less Than 1 Year to Complete
Credit Program

Help Desk (IT) Careers

Recent Wisconsin job postings for this degree:

Help Desk Professional
Customer Support Representative 

Help Desk (IT) Programs

The Help Desk Technical Diploma prepares students for a challenging technical support role. Upon completing the Help Desk Technical Diploma, students will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT-Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provides students with strong technical foundations. Upon successful completion of the technical diploma, students will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded (Stackable) Technical Diploma, this program ladders fully into the IT - Computer Support Specialist Associate Degree program.

Help Desk (IT) Part of a Career Pathway Program Transfers Offered completely online Shared Program
Northcentral Help Desk (IT) at Northcentral